Data collected and its purposes
Navigation on the site does not require any registration process, although some features require the provision of personal data.
Newsletter via website
When providing your email address, you can select the newsletter of your choice, this
information is kept on our distribution lists until we receive your indication to the contrary. The sending of newsletters will be optimized and personalized by monitoring your site navigation.
Registration via website or mobile App
When registering, the user can access additional features, such as the shopping list. Your information is kept for the purpose of creating and managing your personal account, with some mandatory data being requested. Failure to provide this data makes it impossible to complete your registration process.
The indication of preferences, and under your acceptance, will allow the provision of information on products and services, definition of campaigns and promotional coupons adjusted to your interests and preferences. Your data will be kept until you request otherwise, being deleted after 3 years of inactivity on the Agora website.
Invoicing
If you want to issue an invoice associated with a transaction carried out at the store, you will be asked for the information required by law, such as your fiscal number, name and address. These data will be maintained for the periods defined by law.
Location
If you activate this feature on your mobile phone, and with your consent, Agora will have access to your location for the purpose of informing you about the nearest stores and communicating promotional offers adjusted to your geographic location at the moment.
Customer support
The data collected in the context of customer contact, either through the Customer Support form on this website, or through messages via Facebook, another social network or other means that Agora and make available to customers, are treated for management. of the complaint or question presented, being maintained for a maximum period of 3 years after the closure of the occurrence.
Home Delivery
Within the scope of the Home Delivery service available in the Agora stores, the name, address, telephone and e-mail are collected.
The personal data provided will be kept for up to 1 year after the last use of the service.
In the scope of the legitimate interest of Agora, and always safeguarding the rights and freedoms of its website users, Agora may also process users' personal data, for the following purposes:
i) fraud prevention and detection;
ii) network and information security;
iii) website development and maintenance;
iv) provision of technical assistance.
For any questions, complaints or comments on this Data Protection Policy, please contact us at info@produtosgregos.pt
Rights ofPersonal Data Holders and Form of Exercise of Rights
In accordance to the legislation in force, the holders of personal data are guaranteed the exercise of the rights of access, rectification, opposition to the treatment, portability, elimination and limitation of the treatment of their personal data. Whenever a treatment has the sole consent of the user as a legitimate condition, it may also, at any time, withdraw such consent, without compromising the lawfulness of the treatment carried out until that date. The said holder may exercise any of the mentioned rights, with the limitations provided for in the applicable legislation, through contacting us via e-mail at info@produtosgregos.pt or via telephone through the number 219243248.
The user also has the right to file a complaint with the National Control Authority (CNPD).
Communication of Personal Data and Security
In a commitment to ensure the security of its customers' personal data, Agora has implemented the technical and organizational security measures deemed necessary for processing activities.
The collected data is not transferred by Agora to third parties without your prior consent. However, Agora uses external partners, namely for the development, maintenance and hosting of computer systems, marketing and communication agencies, market research, customer support, screening, evaluation and selection of candidates and home deliveries.
In these cases, Agora ensures that its partners comply with the technical and organizational measures appropriate to the processing activity. In this context, the data collected may be transferred to entities located in third countries (outside the European Union), being ensured that the appropriate security measures are taken in accordance with the legislation in force.
Personal data may also be shared with other entities in accordance with: a) applicable legislation, b) compliance with legal obligations, c) or in response to requests from public and government authorities.
Data Protection Officer
You can contact the Data Protection Officer on issues related to the processing of your personal data, contained in this Policy and conferred by the applicable law, through: info@produtosgregos.pt
Changes to the Data Protection Policy
Agora reserves the right to change this privacy policy at any time, informing you of any such eventual changes.
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